Homeowner side
Submit a repair request→Looking for a repair professional?
Describe the problem once. We’ll organize the details so a participating independent provider can review the request.
Kelowna appliance guides
Find the guide that matches what changed.
Start with the appliance or decision below. Each guide keeps checks non-invasive, separates safety action from routine repair requests, and avoids remote diagnosis.
Free printable toolAppliance repair request checklistPrepare model details, symptoms, codes, safe photos, prior work, and access notesRefrigerator
Cooling, frost, leaks, noises, and food protection.
Cooling problems10 min read Leaks and water8 min read Frost and ice8 min read Sounds and vibration8 min read
Fridge not cooling or freezer not freezing: safe checks first
Compare refrigerator and freezer temperatures, protect food, and prepare a useful request without guessing the failed part.
Refrigerator leaking water: safe checks and next steps
Document where and when water appears, contain accessible moisture safely, and know when electricity makes the area unsafe.
Freezer icing up: document the frost pattern
Record the location and type of buildup, check door closure and airflow safely, and avoid damaging ice-removal methods.
Refrigerator making noise: how to describe the sound
Capture the sound, timing, location, and related symptoms without opening panels or pretending the noise proves a diagnosis.
Laundry
Washer and dryer symptoms, cycle details, heat, movement, and airflow.
Washer drain and spin8 min read Washer leak8 min read Washer start problem7 min read Washer noise and movement8 min read Dryer heat8 min read Dryer movement8 min read Dryer airflow8 min read
Washer not draining or spinning: safe checks first
Separate drain, spin, and cycle-interruption symptoms without opening panels or disconnecting a water-filled machine.
Washer leaking water: contain it and document the source
Protect the room, record when and where water appears, and recognize electrical and building-damage boundaries.
Washer won't start: observations to make before repair
Distinguish a blank display, locked control, failed cycle start, and mid-cycle stop before requesting help.
Washer shaking or making noise: document it safely
Capture the sound, cycle stage, load, and movement without restraining or repeatedly testing the washer.
Dryer not heating: confirm movement, heat, and cycle choice
Separate a cool tumbling load from an early stop or slow-drying problem, then prepare the details a provider needs.
Dryer not spinning: safe movement checks before repair
Separate a stationary drum from no heat or slow drying, avoid unsafe testing, and record movement and sound details.
Dryer taking too long: compare the load, heat, and airflow clues
Build a fair load comparison, check the accessible lint screen, and recognize when long cycles become a safety concern.
Dishwasher
Drainage, leaks, cleaning results, and cycle-stage observations.
Dishwasher drainage8 min read Dishwasher leak8 min read Cleaning performance9 min read
Dishwasher not draining: safe checks before repair
Describe standing water, cycle stage, drain sounds, and nearby plumbing without opening panels or repeating test cycles.
Dishwasher leaking water: contain it and record the pattern
Protect the room, document the first visible leak point, and separate fill, wash, and drain timing before requesting help.
Dishwasher not cleaning: record the result, not a guess
Separate residue, redeposit, rack, dispenser, loading, and cycle symptoms using normal owner checks only.
Cooking
Oven and electric-range heat problems with clear safety boundaries.
Oven heating8 min read Uneven oven heat9 min read Electric range element8 min read
Oven not heating: safe observations before repair
Identify the affected cavity and mode, capture codes and controls, and know when gas or electrical warnings change the next step.
Oven heating unevenly: document the cooking pattern
Turn rack position, mode, pan setup, preheat behaviour, and repeatable cooking results into useful evidence.
Electric range burner not working: safe checks
Record the affected surface position and controls without swapping components, lifting the cooktop, or testing live wiring.
Safety
Stop-use decisions, food safety, and what to prepare before requesting help.
Food safety9 min read Dryer safety7 min read Before you call8 min read
Food safety after a refrigerator or freezer loses cooling
Use current Health Canada temperatures and outage timing to protect food while arranging appliance repair.
Burning smell from a dryer: stop-use and emergency boundaries
Know when to leave, call emergency or gas help, avoid a dangerous test cycle, and record details only after the area is safe.
Printable appliance repair request checklist
Print a clean worksheet for model details, symptoms, codes, safe photos, prior work, access notes, and stop-use warnings.
Repair or replace
A whole-cost framework for deciding what to do next.