Homeowner side
Submit a repair request→Looking for a repair professional?
Describe the problem once. We’ll organize the details so a participating independent provider can review the request.
Kelowna / LG / Washing machine
An LG washer request should show where progress stops.
For a front-load or top-load machine, note whether the door or lid locks, water enters, the drum moves, water drains, and the final spin begins. Keep the displayed message separate from assumptions about the part involved.
Model evidenceUse LG Canada’s label guidance and retain the complete model suffix. The catalog currently contains official Canadian evidence for the WM3400CW family as a reference example, not as a claim about the customer’s machine.
✦ AI organizes itAbout 60 seconds
What needs fixing?
Type or dictate the problem, then add useful details and photos.
✓ not draining✓ not spinning✓ water leaking✓ cycle will not finish
LG Washing machine request areas: Kelowna, West Kelowna, Lake Country, Peachland. Address acceptance does not guarantee a provider match.
Prepare the request
Capture the sequence, not only the final error.
The useful timeline starts when Start is pressed and ends at the first unexpected behaviour. Include whether a smaller load changes the symptom, but stop testing for leaks, burning smell, smoke, violent movement, or water near electricity.
- Door or lid lock response at cycle start
- Fill, wash, drain, and spin stages reached
- Water location and whether the pump can be heard
- Load balance, vibration, sound, and exact display message
Equipment context: Top-load or front-load equipment that fills, washes, drains, and spins laundry.
Evidence boundary
What the catalog verifies—and what it does not.
LG Canada publishes product support plus a Canadian guide for locating model and serial labels across refrigerators, ranges, washers, laundry products, dishwashers, microwaves, and air conditioners. A photo of the label can help preserve the complete model code without guessing or dropping suffix characters.
Catalog evidence confirms the brand, equipment category, and official support destination. It does not confirm a diagnosis, parts availability, manufacturer authorization, provider availability, price, or successful repair.
Safety boundary
Describe; do not dismantle.
Stop use for flooding, violent movement, burning smell, smoke, sparking, or shock risk.
Stop and address immediate safety first for smoke, fire, a gas smell, sparking, flooding near electricity, or shock risk. This request form is not an emergency service.